Kalu korang jadi aku
korang nak maafkan ataupun
apa tindakan korang seterusnyer
Sila kasi komen yer
Ni aku copy bulat2 dari email yg aku received semalam
Sila rajin2 kan diri baca yer
Inipun utk reference korang kalu
terkene benda yang sama
is good to be share
Firstly allow me to apologise to you for the delay in coming back to you with a more appropriate response as we were seriously investigating your case with several parties, namely our Security Department and our Store Management
With regards to your incident I would like to offer you the following explanation and actions that shall be taken…
After discussion with the Store Management, we have reviewed our CCTV tapes and found no reason to believe that you had shoplifted from us, although our in store sensormatic security panels did beep upon your departure but not upon your arrival. While the security personnel at the store was merely doing his job, the manner in which he conducted himself and your good self is inappropriate, not within our own stipulated guidelines and ultimately totally unacceptable.
As our security is provided by a contractor, we have also discussed this matter with our Security Department, and to ensure that such an incident does not happen to any other customer we will be taking the following measures:
1) The contractor has been informed of the situation and sternly warned to ensure no repeat incident will occur at any store.
2) The actual personnel who mistreated you has been given a warning. Further to that, he shall be sent for re-training and we are also in the midst of looking into his transfer to another outlet.
3) Should such an incident occur again, as a result of that same personnel, he will be removed from our system and shall no longer service any of our stores.
I sincerely hope that you find the above explanation acceptable and thank you for your honest feedback. We will take this as a learning for all of us here at Watsons and as a constant reminder that when it comes to service, the customer is always right.
Should you have any further request, please do not hesitate to contact me personally at the below number or on my mobile at 012-666 1264.
Focus & Discipline
Senior Marketing Manager
Watson's Personal Care Stores Sdn Bhd
A member of A.S.Watson Group (HK) Ltd
T +603-2147 7185
F +603-2143 2399
So utk u all or anyone jgn biar diri anda ditindas
negara kita ada undang2 so gunakanlah
HAK sebagai PENGGUNA dgn sebaik2nya dan
JANGAN sekali2 membiarkan diri anda DITIPU
kalu tak pun leh rujuk dgn aku sbb aku suker handle kes2 cam gini (takdok kojo ker hehe)
without any consultation charges
Psst: Aku ni mmg naughty sikit ingat mau mintak compensation tapi atas nasihat Mr Y cum my advisor kasi can dulu kalu kene lagi at least I know what to do & terus bawak legal action.